Below you will find an overview of the IT and Media Services at Reutlingen University. On each of these pages you will find detailed information about the service, for example a description of the service, instructions for installation, FAQs (Frequently Asked Questions) or information about hosting and data backup.
This service catalogue is also available in German.
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| Livesearch | ||||||
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| Support | Further Information |
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Status messages of the IT services (German only) Please report any problems to the Service Desk. The processing times correspond to the Service Level Agreement. | Authorisation Table (in German) Datenschutz und Informationssicherheit (in German) |
| Info |
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Not all IT services descriptions have been translated into English. The complete German versions can be found here. |
User Management | |
| bwIDM | login to the IT services of other universities |
| Digital Certificates (DFN-PKI) | issue of digital certificates, with which e-mails can be signed and encrypted |
| Time Management (MATRIX) | operation of the system for recording working hours and administration of time accounts |
| University Account | the information required to use the University's IT services |
Networks | |
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| eduroam | free WiFi access at academic institutions worldwide |
| Firewall | system for controlling and monitoring incoming and outgoing network traffic at the University |
| Network Services (DNS, DHCP, Radius) | operation of the network services |
| University Network (LAN) | the University's cabled network |
| Virtual Private Network (VPN) | secure remote access to Reutlingen University systems and data |
| WiFi | accessing the University's WiFi |
Teaching | |
| Campus App (UniNow) | a mobile app that provides students with information about their studies and the campus |
| Corona Tracking with 3G verification using UniNow | contact tracing due to corona using UniNow |
| Computer Labs RMZ | operation of and support for the computer labs in the Learning Centre, building 20 and building 2 |
| Evaluation System (EvaSys) | software for conducting and evaluating surveys |
| High Performance Computing (bwHPC) | implementation of computing projects on high performance clusters of universities in Baden-Württemberg |
| integrated development environment for software projects, based on Git repository management | |
| Learning Platform (RELAX) | online system for the management and execution of university courses |
| Timetabling (Untis) | planning for events and rooms |
| Surveys (LimeSurvey) | implementation of professional on- and offline surveys |
| Video Management (Panopto) | video management system for recording, editing, storing and streaming videos |
| Virtual Computer Labs (bwLehrpool) | operation of the infrastructure providing virtual environments in computer labs |
| Web Conferences (DFNconf Adobe Connect) | platform for online lectures or webinars |
| Web Conferences (Zoom) | platform for online lectures or webinars |
IT Workspace | |
| Device Support | procurement/setup of and support for PCs, notebooks, monitors, printers and accessories |
| Personal Drive | network drive for storing personal data |
| Telephony | setup and support for workplace telephones |
Office Communication | |
| E-Mail and Calendar (Exchange / Outlook) | Reutlingen University's e-mail server |
| E-Mail Mailing Lists (Exchange / mailman) | possibility to send e-mails to groups |
| DFN Scheduler | coordinating and scheduling appointments |
| Printing, Copying and Scanning | Follow-Me printing on campus |
| Secure Mobile App (Sophos Mobile) | secure access to e-mail, contacts, calendar and BSCW from mobile devices |
Collaboration | |
| Cloud Storage (bwSync&Share) | online storage, where you can also share content with different devices or users |
| Group Drive | a shared drive for a group |
| File Exchange (F*EX) | file exchange enabling the transfer of large data |
| Knowledge Management (Wiki / Confluence) | platform for collaboration and knowledge management |
| Shared Workspace (BSCW) | platform for collaboration and document management |
| Video Conferences (DFNconf) | platform for organising and conducting video and audio conferences |
| Video Conferences (Webex Meetings) | alternative platform for conduction video and audio conferences, webinars and events |
| Microsoft 365 / MS Teams | platform for group work and projects as well as access to Microsoft 365 |
Portals | |
| Intranet | internal websites of Reutlingen University |
| operation and support of the infrastructure for hosting websites | |
Services | |
| Corona Tracking with 3G verification using UniNow | contact tracking for Corona using the UniNow app |
| Event Technology | coordination of and technical support for campus events requiring approval (auditorium and the pavilion/building 17) |
| IT Security | participation in the information security process at Reutlingen University |
| IT Catalogue | catalogue of standard workplace devices, accessories and software |
| Printing Centre | online shop for print jobs at the University's Printing Centre |
| Procurement and Inventory Management | commercial processing within the Computer and Media Centre |
| Software Purchasing | central procurement of software via framework agreements of the University |
| Ticket System (OTRS) | administration of requests, e.g. error processing |
| University Calendar | download the current University Calendar as a PDF |
Building Infrastructure | |
| Auditorium Equipment | management of auditorium equipment |
| Electronic Door Signs | room plan for lecture halls/laboratories |
| Information Screens Learning Centre | operation of the two information screens in the entry hall of the Learning Centre |
| Learning Centre | support of IT infrastructures in the Learning Centre |
| Building Access Management | management of access authorisation for doors with electronic locking |
Computer Centre | |
| Data Backup | backup of data to be recovered following a system failure or accidental deletion |
| Hosting in the Computer Centre | provision of infrastructure for operating faculty servers in the Computer Centre |
| IT Documentation (i-doit) | service for documentation of IT components, licenses, applications and responsibilities |
| Linux Servers | operation of virtual Linux servers |
| Operation of the Computer Centre | organisation and operation of infrastructure in the Computer Centre in building 8 |
| Server Certificates | issuing of certificates for servers |
| Storage (SVC) | organisation of the University's storage infrastructure |
| System Monitoring (PRTG) | monitoring the IT infrastructure's operation status |
| Virtual Servers (VMware Cluster Computer Centre) | operation of the infrastructure for virtual servers |
| Windows Servers | operation of Windows servers for applications or network services |